FAQs
General
What is Mighty Horizons?
Mighty Horizons creates unique, American-made 3D animal keychains and gift items inspired by wildlife, nature, and adventure. Our products are designed to make memorable souvenirs, thoughtful gifts, and everyday accessories.
Are your products made in the USA?
Proudly made in Virginia using domestic and imported materials.
Where can I buy Mighty Horizons products?
You can shop directly on our website or find our products at zoos, aquariums, museums, parks, gift shops, boutiques, and other specialty retailers across the United States.
Do you have a retail store?
At this time, Mighty Horizons sells online and through our network of retail partners.
Orders
How do I place an order?
Simply browse our collections, add your favorite items to your cart, and complete checkout using one of our secure payment methods.
Can I change or cancel my order?
If you need to make changes to your order, please contact us within 2 hours of your order. We'll do our best to accommodate your request before your order ships.
How can I check the status of my order?
Once your order ships, you'll receive a confirmation email with tracking information. If you have questions about your order, please contact us.
Shipping
How long will it take to receive my order?
Orders are typically processed within our standard processing timeframe. Delivery time depends on your location and the shipping method selected during checkout.
Do you provide tracking information?
Yes. A shipping confirmation email with tracking details will be sent once your order has shipped.
Do you ship throughout the United States?
Yes! We ship orders throughout the United States.
Returns
What is your return policy?
If there's a problem with your order, please contact us as soon as possible. For complete details, please visit our Returns & Refunds page.
Order arrives damaged / incorrect?
Please contact us within 7 days of delivery and include your order number along with photos of the damaged item and packaging so we can assist you promptly.
Products
Are your keychains durable?
Yes. Our products are designed for everyday use while showcasing detailed, colorful designs.
Do you offer different animal designs?
Absolutely! We offer a growing collection featuring wildlife from around the world, including zoo animals, marine life, farm animals, woodland creatures, and more.
Will you be adding new products?
Yes! We're always expanding our collection with new animal designs and seasonal products.
Can I request a specific animal?
We love hearing ideas from our customers. While we can't guarantee every suggestion will become a product, we welcome your feedback and encourage you to contact us with your ideas.
Wholesale
Do you sell wholesale?
Yes! We work with gift shops, zoos, aquariums, museums, parks, boutiques, farm stores, and other retailers.
Visit our Become a Retailer page to learn more about opening a wholesale account or shopping through Faire.
Contact
How can I contact Mighty Horizons?
If you have questions about our products, an order, or becoming a retailer, visit our Contact Us page. We'll be happy to assist you.
Do you have a newsletter?
Yes! Subscribe to receive updates about new product releases, seasonal collections, and special announcements. You can sign up at the bottom of our website.
